Store Policy

SHIPPING
Shipping fee calculated automatically during checkout for address in Malaysia.

An accurate, safe mailing address is necessary. We WILL NOT be responsible for lost or stolen packages that were left in an unsafe place. We WILL NOT be responsible for packages shipped to an incorrect address. Special instructions can be given - (such as leave at back door, leave on porch, leave at front desk, do not leave in lobby, etc.). We will put that note on your package. You can also contact us so we can include a delivery signature request.

INTERNATIONAL SHIPPING
SentuhanBayu ships via the Pos Malaysia Registered Parcel & EMS to international addresses at the cost of the customer.

We currently ship to Indonesia, Singapore & Brunei.
If you are from other than these countries, please email us (SentuhanBayu@gmail.com) your order & we will send you a shipping quotation.
 
If you choose not to insure it is at the customers discretion and the customer is responsible if the package is lost or damaged in transit.  The quoted delivery times are business days and do not take into account any delays caused by customs.

Shipping fees do not take into account any duties that may or may not be due upon receipt and these fees will be the responsibility of the customer.

SHIPPING POLICY
All items should be in stock and most orders ship within 1-3 business days.  Many orders ship the same day order is placed!  (you will be contacted if any items are out of stock and given a date approximation).

You should receive your order within 1-5 business days (for Malaysia).

RECYCLED PACKAGING
To further preserve the environment, we reuse boxes and packing materials whenever possible.  We hope you do the same!