When will my order ship?

Visit our shipping policies page for detailed information!

Do you ship internationally?

Yes! Visit our shipping policies page for detailed information.

I live near you, can I pick up my order?

Sorry, no.  We work out of an industrial shop that just isn't set up for retail customers.

Why won't you send my order via registered parcel?

We process a lot of orders during the day and have a pretty streamlined system which enables us to get your orders out in a timely manner.  Anything that requires us to hunt down a special box, packing material and sort out how much of your order we can stuff into that special box and how much won't fit only slows everything down. Sorry!

Can I order over the phone?

Yes, lots of people do - especially if they're having trouble ordering through the website (which hopefully doesn't happen often!)  However, if you want to order over the phone because you're afraid of ordering on the internet please know that when you give us your credit card information, we enter it through our online system ourselves.  That's the only way we can process your order and payment, but rest assured that our system is very secure and your information will be kept private.

Why don't you answer your phone?

We try very hard to answer every call, but sometimes we are not able to get to the phone.  Leave us a message and we'll get back to you as soon as we can. Alternatively, send us a text (SMS).